At ThePhoneSmart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free 50-day return policy to ensure a smooth shopping experience.

1. Eligibility for Returns

You can request a return or exchange if:

  • The product is unused and in its original packaging.
  • The request is made within 50 days of purchase.
  • The item is defective, damaged, or incorrect.

Non-Returnable Items:

  • Used or damaged products (unless defective upon arrival).
  • Items without original packaging, accessories, or invoice.
  • Clearance or sale items (unless defective).

2. How to Request a Return

To initiate a return, follow these steps:

  1. Contact our support team at support@thephonesmart.com with your order details.
  2. Our team will verify your request and provide return instructions.
  3. Ship the product back to us using the provided return label.
  4. Once received and inspected, we will process your refund or exchange.

3. Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
  • If you paid via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit.
  • Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

  • If you receive a defective or incorrect product, we will replace it at no additional cost.
  • Exchanges are subject to product availability. If unavailable, a full refund will be issued.

5. Free Return Shipping

We offer free return shipping for eligible returns within the 50-day period. Customers are responsible for return shipping costs if the return is due to a change of mind.

6. Contact Us

For any refund or return-related inquiries, reach out to us at: